Customer Support Specialist
4 semanas atrás
Job Title: Customer Support Specialist
Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Caixa Mágica Software. As a Customer Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved quickly and efficiently.
Key Responsibilities:
- Provide Tier 1 support levels via phone, email, tickets, or other needed methods on HOIST managed solutions.
- Analyse data to determine the root causes of problems and resolve them remotely.
- Maintain system capabilities by testing existing equipment and programs.
- Carry out screen-sharing to help customers get set up and operational.
- Empower customers by promoting the Knowledge base and self-service.
- Organize and make Change Requests for our Customers.
- Work with senior engineers on escalated tickets.
- Log and escalate calls with third parties where required, ensuring communication back to the customer.
- Maintain customer data up to date on internal systems (CRM, Ticketing, Technical Tools, etc.).
Requirements:
- Excellent analytical and problem-solving skills, with the ability to multitask and solid troubleshooting experience.
- Able to work in an omnichannel environment.
About Us: Caixa Mágica Software is a global leader in commerce and payments, dedicated to making customers and employees happy. We are passionate about revolutionising commerce and payments, and we are looking for talented individuals like you to join our team.
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