Azure Active Directory Engineer
4 semanas atrás
We are seeking a highly skilled Azure Active Directory/SCCM Support Engineer to join our team at Axians Portugal. As a key member of our technical support team, you will be responsible for providing exceptional customer support experience to our business customers.
Key Responsibilities- Own and manage customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams.
- Identify cases that require escalation and create and maintain incident management requests to product group/engineering group.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
- Drive technical collaboration and engagement.
- Minimum of 6 years of experience in technical support, technical consulting, or information technology field.
- English language: confident in reading, writing, and speaking. Fluency in German or French is a plus.
- Experience in Azure Active Directory Administration and SCCM.
- Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron).
- Understanding of TCP/IP, including CIDR, routing, and DNS.
- Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
- Cloud knowledge.
- Windows networking.
- Opportunities for career advancement.
- Professional development in international markets.
- Challenging challenges of great dimension.
- Support in professional and personal development.
If you think you have the skills and experience required for this position, please send us your resume, preferably in English and in Europass format, to [insert email] with the subject "SCCMSE_JS_PL."
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