Technical Azure API Operations Expert
Há 6 dias
We are seeking a skilled Technical Azure API Operations Expert to join our team at Timestamp Group. The successful candidate will be responsible for maintaining the reliability and performance of the API infrastructure within the Azure GenAI platform, focusing on the Secure GPT service.
Key Responsibilities:
- Maintain the reliability and performance of the API infrastructure within the Azure GenAI platform, focusing on the Secure GPT service;
- Take ownership of service issues and incidents, driving through to resolution and communicating updates to stakeholders;
- Identify opportunities for improvement in the processes and procedures related to the API Operations and drive the implementation of these improvements, particularly in observability automation and customer service delivery;
- Act as a point of escalation for stakeholders seeking assistance with API Operations and ensure seamless user expertise;
- Resolve any API-related issues to ensure seamless user expertise;
- Ensure compliance with security and regulatory requirements related to the Secure GPT service;
- Support the broader Secure GPT team in delivering exceptional customer service to internal stakeholders.
Requirements:
- Expertise in Site Reliability Engineer, or operational or service management roles, with a specific focus on API;
- Operations within the Azure environment and OpenShift (Kubernetes) (at least 5 years);
- Analytical expertise, identifying issues and root causes quickly and accurately;
- Problem-solving expertise with a proactive and solution-oriented approach;
- Expertise in learning quickly new technologies and tools;
- Expertise in communicating technical information to non-technical stakeholders;
- Expertise in project management, managing multiple priorities and stakeholders;
- Driving initiatives forward independently.
Technical Expertise - Must Have:
- Expertise in Azure API operations, management and monitoring;
- Software Engineering expertise (Continuous Integration / Continuous Delivery [CI/CD], Test Driven Development, etc.);
- Expertise in Infrastructure as Code (IaC), with expertise in DevOps practices for both frontend and backend services;
- Expertise with Terraform and/or Bicep for automatic infra deployment;
- Expertise in Site reliability engineering concepts (SLA, SLO, SLI, Error Budgets, Toil Reduction, Automation, Incident Management, Monitoring and Observability, Capacity Planning and Demand Forecasting, Risk Management, Collaboration and Communication).
Nice to have expertise:
- Expertise with ChatGPT or other generative AI technologies;
- Expertise working in a highly regulated industry;
- Expertise in data security and regulatory requirements.
This is a full-time position based in Lisbon, Portugal (hybrid). We offer a competitive salary range of €60,000 - €90,000 per year, depending on experience.
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