Technical Support Operations Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

About Match Profiler
Match Profiler is a leading Information Systems consulting firm, operating in both national and international markets since 1999. Our multidisciplinary team of experts provides cutting-edge IT solutions that empower our clients to optimize their operations and achieve success.

Job Title: Technical Support Operations Manager (Cloud Infrastructure)

We are currently seeking an experienced professional to fill the role of Technical Support Operations Manager for our internal team/client. The ideal candidate will possess strong technical skills, excellent communication abilities, and a proven track record in managing cloud infrastructure.

Key Responsibilities:

  • Manage and maintain cloud infrastructure, including Azure and IBM platforms.
  • Provide expert-level support for network, server, and virtual machine environments.
  • Develop and implement process improvements to increase efficiency and reduce downtime.
  • Collaborate with cross-functional teams to ensure seamless integration and service delivery.
  • Analyze and resolve complex technical issues in a timely manner.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • At least 5 years of experience in cloud infrastructure management and technical support.
  • Advanced-level proficiency in Excel, VBA, SQL, and Agile methodologies.
  • Strong understanding of ITIL framework and Service Now, Jira, and Citrix technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary range of €60,000 - €80,000 per year, based on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a team of experts who share your passion for innovation and excellence.
  • The chance to work on high-profile projects and contribute to the growth and success of our clients.

Contact Information:


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