Technical Support Operations Manager
2 semanas atrás
About Match Profiler
Match Profiler is a leading Information Systems consulting firm, operating in both national and international markets since 1999. Our multidisciplinary team of experts provides cutting-edge IT solutions that empower our clients to optimize their operations and achieve success.
Job Title: Technical Support Operations Manager (Cloud Infrastructure)
We are currently seeking an experienced professional to fill the role of Technical Support Operations Manager for our internal team/client. The ideal candidate will possess strong technical skills, excellent communication abilities, and a proven track record in managing cloud infrastructure.
Key Responsibilities:
- Manage and maintain cloud infrastructure, including Azure and IBM platforms.
- Provide expert-level support for network, server, and virtual machine environments.
- Develop and implement process improvements to increase efficiency and reduce downtime.
- Collaborate with cross-functional teams to ensure seamless integration and service delivery.
- Analyze and resolve complex technical issues in a timely manner.
Requirements:
- Bachelor's degree in Computer Science or related field.
- At least 5 years of experience in cloud infrastructure management and technical support.
- Advanced-level proficiency in Excel, VBA, SQL, and Agile methodologies.
- Strong understanding of ITIL framework and Service Now, Jira, and Citrix technologies.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- A competitive salary range of €60,000 - €80,000 per year, based on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment, with a team of experts who share your passion for innovation and excellence.
- The chance to work on high-profile projects and contribute to the growth and success of our clients.
Contact Information:
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