Senior Technical Operations Manager
4 semanas atrás
We are seeking an experienced and ambitious Senior Technical Operations Manager to lead our international Customer Success Engineer team at Agicap Global. As a key member of our organization, you will be responsible for managing and developing the team to automate Customer Success Tasks (CTA) and enhance efficiency and scalability across our operations globally.
Key Responsibilities:- Lead and manage the international CS Engineer team, providing guidance, support, and performance management.
- Drive the automation of Customer Success Tasks (CTAs) to improve operational efficiency and reduce manual effort.
- Collaborate closely with cross-functional teams, including Key Account Managers (KAM), Onboarders, and Account Managers (AM), to support their workflow and streamline customer onboarding processes.
To succeed in this role, you should have:
- A degree from an engineering or business school.
- At least 3 years of relevant work experience, with previous exposure to team management.
- Fluency in French and English, both spoken and written.
- Strong proficiency in Python and understanding of the REST API concept.
- Excellent project management and change management skills, with the ability to prioritize, organize yourself, and communicate effectively.
- A natural leadership style that drives your team toward success.
We provide:
- A competitive salary estimated around €100,000 per year based on the Lisbon location.
- A key moment to join a fast-growing startup and contribute to the creation of our new international hub.
- A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs.
- Great opportunities to advance your career within a fast-growing international company.
- Daily challenges working with SME executives and CEOs.
- A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy.
Agicap is a fast-growing startup that allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers, and get paid. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
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