Technical Operations Manager
Há 1 mês
We are recruiting a Technical Operations Manager for Multipessoal, a leading multinational company in the Consumer Electronics sector.
About the Role
The Technical Operations Manager will be responsible for overseeing the technical returns process to minimize losses and optimize lead times. This involves monitoring costs, controlling inventory, and coordinating with logistics operators and service centers to ensure efficient returns management.
Key Responsibilities:
- Supporting efforts to reduce returns
- Monitoring and controlling the cost of technical returns
- Managing lead time and pending returns, including communication with logistics operators
- Contacting logistics operators and service centers to manage pending return orders
- Supervising outsourced returns supporting staff
- Overseeing technical inspections at our warehouse
- Preparing reports related to technical returns activity
- Investigating improper dealer return charges when requested
- Holding meetings with partners and main customers (dealers)
- Developing and updating policies and procedures
- Training and transferring policy and procedures to service centers
- Improving administrative processes for the technical returns team through root cause analysis
- Validating billing services from partners
- Reviewing dealer contracts
Requirements
To succeed in this role, you should have:
- A degree in management or a related field, enabling you to prepare metrics and KPI reports
- Advanced Microsoft Office skills, particularly Excel
- Fluency in English (mandatory)
- Analytical ability
What We Offer
This is an excellent opportunity to join a large multinational company with high market visibility and grow in a position with significant impact. The estimated salary for this role is approximately $80,000 - $110,000 per year, depending on location and experience.
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