Technical Support Engineer

2 semanas atrás

Lisboa, Lisboa, Portugal Microsoft Tempo inteiro
Job Title: Technical Support Engineer - Compliance Specialist

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Technical Support Engineer - Compliance Specialist, you'll play a critical role in helping our customers achieve their business outcomes faster with technology that does more.

Responsibilities:

  • Review, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
  • Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.

Qualifications:

  • Passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun.
  • Managing and troubleshooting experience in at least one major M365/O365 application (Exchange Online and/or SharePoint Online).
  • Knowledge and experience in some of the Microsoft 365 Security and Compliance features: (Azure Active Directory Premium, Cloud App Security, Azure Information Protection, DLP (Data Loss Prevention), Data Retention & Classification, Auditing).
  • PowerShell administration skills, Azure AD administration experience, and eDiscovery.

Additional Qualifications:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
  • OR 5+ years of technical support, technical consulting experience, or information technology experience.
  • OR equivalent experience.

Security Clearances:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

  • Technical Support Engineer, CDN

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    About CloudflareCloudflare is a highly ambitious, large-scale technology company with a soul. We're on a mission to help build a better Internet by protecting the free and open Internet.About the RoleWe're seeking a Technical Customer Support Engineer to join our team. As a Technical Customer Support Engineer, you will work with our customers on a variety of...

  • Cloudflare Technical Support Engineer

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    About CloudflareCloudflare is a mission-driven company that helps build a better Internet. Our network powers millions of websites and other Internet properties, and we're seeking a Technical Customer Support Engineer to join our team. Job SummaryAs a Technical Customer Support Engineer, you will work with our customers on a variety of technical support...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    Technical Support Engineer, CDN and Developer PlatformAt Cloudflare, we're on a mission to help build a better Internet. Our global network powers millions of websites and other Internet properties, and we're looking for a talented Technical Support Engineer to join our team.About the RoleWe're seeking a highly skilled and passionate individual to provide...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Join Match Profiler's Team as a Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Match Profiler. As a Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our systems.Key Responsibilities:Provide technical support to...

  • Technical Support Engineer, Cloudflare

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    About CloudflareAt Cloudflare, we are on a mission to help build a better Internet. Today, the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online...

  • Senior Technical Support Engineer

    1 dia atrás

    Lisboa, Lisboa, Portugal Top Sigma, Lda Tempo inteiro

    Job Summary:As a Senior Technical Support Engineer at Top Sigma, you will be a key member of our technical team, responsible for providing high-level technical support and solutions to our clients. This role is ideal for professionals with a strong background in systems analysis, application support, and continuous improvement initiatives.Key...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    Technical Support EngineerWe are seeking a skilled Technical Support Engineer to join our team at Axians Portugal. As a Technical Support Engineer, you will be responsible for owning, investigating, and solving customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.Key Responsibilities:Own,...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for providing technical support and troubleshooting to our customers and partners. You will work closely with our product engineering colleagues to identify and resolve technical issues and provide...

  • Azure AI Technical Support Engineer

    2 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    OverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a highly skilled Technical Support Engineer to join our Digital Transformation Platform (DTP) group, where you'll provide world-class support for our global customers on...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Title: Polish Speaking Technical Support EngineerAre you passionate about solving complex technical problems and helping customers achieve satisfaction? We are seeking a highly skilled Technical Support Engineer to join our team in Lisbon, Portugal.Job Overview:As a Technical Support Engineer, you will be the first point of contact for Enterprise...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    Technical Support Engineer, CDN / Developer Platform HybridAt Cloudflare, we are on a mission to help build a better Internet. Our global network powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. We protect and accelerate any Internet application online without adding...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Job Overview: We are seeking a skilled Technical Support Specialist to join our team as a Technical Support Engineer in Lisbon. As a Technical Support Specialist, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.Your Role: As a...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Technical Support EngineerLisbon, PortugalJob OverviewAs a Technical Support Engineer, you will be the first point of contact for Enterprise customers, solving technical issues, ensuring their systems run smoothly, and acting as an advocate for customer satisfaction.Your RoleProvide exceptional technical support to Enterprise customers via phone and...

  • Technical Support Specialist

    Há 11 horas

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    About the RoleWe are seeking a skilled Technical Support Engineer to join our team at Microsoft. In this role, you will be responsible for delivering a seamless support experience to our customers, helping them resolve technical issues and prevent future problems.Key ResponsibilitiesRespond to and resolve customer technical issues, collaborating with...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, investigating, and solving complex customer technical issues.Responsibilities• Respond to and resolve customer technical issues in a timely and professional manner• Collaborate with...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Axiros Tempo inteiro

    Unlock Your Potential with AxirosAre you passionate about working with cutting-edge technologies and empowering customers to achieve their goals? Axiros, a globally recognized IoT and Telco solutions provider, is seeking a talented Technical Support Engineer to join our international team.About the RoleWe are looking for a dedicated professional with a...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    OverviewAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is responsible for delivering a seamless support experience to our customers, and we're looking for talented individuals to join our team as Technical Support Engineers.ResponsibilitiesAs a...

  • Technical Support Engineer

    Há 4 dias

    Lisboa, Lisboa, Portugal Workster Tempo inteiro

    Job Title: Technical Support SpecialistJob Summary:Workster is seeking a skilled Technical Support Specialist to join our multilingual Lisbon team. As a key member of our support team, you will provide top-notch technical assistance to our customers, ensuring their success and satisfaction with our services.Key Responsibilities:Provide Tier 2 support to...

  • Technical Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Tracer Tempo inteiro

    Technical Support EngineerAt Tracer, we're dedicated to enhancing the customer experience of corporate brands by eliminating brand misuse and fraud across the digital universe. We're seeking an experienced Technical Support Engineer to join our team in Madeira, Portugal.Key Responsibilities:Collaborate with the Support Team, Customer Success, Engineering,...

  • Technical Consulting Engineer

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cisco Tempo inteiro

    Technical Consulting EngineerCisco is seeking a highly skilled Technical Consulting Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.Key Responsibilities:Provide technical support and troubleshooting for complex issuesCollaborate with...