Technical Support Specialist
2 semanas atrás
We are seeking a skilled Technical Support Engineer to join our team at Axians Portugal. As a Technical Support Engineer, you will be responsible for owning, investigating, and solving customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
Key Responsibilities:
- Own, investigate, and solve customer technical issues
- Collaborate with internal teams and leverage troubleshooting tools and practices
- Participate in communities with peer delivery roles and share knowledge
- Develop specific technical and professional proficiency to enable you to resolve customer issues
- Identify potential product defects and escalate appropriately to resolve
Requirements:
- Fluency in English with the ability to communicate effectively
- Strong communication and interpersonal skills
- 3+ years of experience in technical support or related field
- Excellent problem-solving and troubleshooting skills
- Strong knowledge of Office 365 technology
- Strong knowledge of Office Setup & Deployment process
- Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting
- Understanding of Office integration with different platforms
What We Offer:
- Opportunities for career advancement
- Professional development in international markets
- Challenging projects with great dimension
- Support in professional and personal development
If you think you have the skills and experience required for this position, please send us your resume in English and Europass format to ****** with the subject "OSE_JS_PL."
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