Technical Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro
Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team at Axians Portugal. As a Technical Support Engineer, you will be responsible for owning, investigating, and solving customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.

Key Responsibilities:

  • Own, investigate, and solve customer technical issues
  • Collaborate with internal teams and leverage troubleshooting tools and practices
  • Participate in communities with peer delivery roles and share knowledge
  • Develop specific technical and professional proficiency to enable you to resolve customer issues
  • Identify potential product defects and escalate appropriately to resolve

Requirements:

  • Fluency in English with the ability to communicate effectively
  • Strong communication and interpersonal skills
  • 3+ years of experience in technical support or related field
  • Excellent problem-solving and troubleshooting skills
  • Strong knowledge of Office 365 technology
  • Strong knowledge of Office Setup & Deployment process
  • Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting
  • Understanding of Office integration with different platforms

What We Offer:

  • Opportunities for career advancement
  • Professional development in international markets
  • Challenging projects with great dimension
  • Support in professional and personal development

If you think you have the skills and experience required for this position, please send us your resume in English and Europass format to ****** with the subject "OSE_JS_PL."


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