Technical Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Spektrum Tempo inteiro
Technical Support Specialist

Spektrum is a leading provider of innovative solutions for the aerospace and defense industries. We are seeking a highly skilled Technical Support Specialist to join our team in Oeiras, Portugal.

Job Summary

The Technical Support Specialist will be responsible for providing technical support to users of our Learning Management System (LMS). This includes troubleshooting technical issues, resolving system email failures, and addressing delivery failures. The successful candidate will have excellent communication skills, be able to work independently, and have a strong analytical mindset.

Key Responsibilities
  • Activating user accounts and resolving system email failures
  • Addressing delivery failures and modifying accounts
  • Providing support to cyber security incident investigations
  • Resolving access issues and assisting users in course search
  • Addressing content-related issues and forwarding correction requests
Requirements
  • Experience in a help desk or technical support role, preferably with exposure to LMS
  • Ability to work independently and manage multiple tasks simultaneously
  • Excellent written and verbal communication skills
  • Demonstrated ability to handle stressful situations with calmness
Desirable Skills and Experience
  • Proficiency in using diagnostic tools to troubleshoot technical issues
  • Strong understanding of cybersecurity practices and protocols
  • Knowledge and experience of working with NCI Agency
Working Conditions

The successful candidate will be required to work on-site in Oeiras, Portugal. Some travel to other NATO sites may be required. A valid National or NATO Secret personal security clearance is also required.



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