Technical Support Specialist
2 semanas atrás
Are you passionate about working with cutting-edge technologies and empowering customers to achieve their goals? Axiros, a globally recognized IoT and Telco solutions provider, is seeking a talented Technical Support Engineer to join our international team.
About the RoleWe are looking for a dedicated professional with a strong background in network or software engineering to provide exceptional support and services to our clients. As a Technical Support Engineer, you will be responsible for resolving complex technical issues, collaborating with cross-functional teams, and driving customer satisfaction.
Key Responsibilities- Provide timely and effective technical support to customers via various channels
- Collaborate with internal teams to resolve complex technical issues and improve processes
- Develop and maintain technical documentation and knowledge base
- Participate in on-call rotations and provide 24/7 support as needed
- Degree in Network or Software Engineering (preferable)
- Experience in a telecommunications/ISP environment (preferable)
- International customer relationship experience (preferable)
- Programming skills in Python, Javascript, Ajax, HTML, CSS
- Knowledge of web protocols, database systems, and network technologies
- Excellent communication and problem-solving skills
- Challenging and interesting international profession
- Great opportunities for personal and professional development
- Flat hierarchy and short decision paths
- High level of responsibility
- Great team spirit and working atmosphere
We are committed to excellence and customer satisfaction. If you are a motivated and talented individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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