Technical Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Malwarebytes Tempo inteiro

At Malwarebytes, we believe that when people and organizations are free from threats, they can thrive.

We're a global cybersecurity company dedicated to protecting everyone, everywhere. Founded in 2008, our mission is to rid the world of malware.

We're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you'll provide technical support to customers and end-users by identifying, diagnosing, and resolving software and hardware issues.

You'll work closely with other teams to escalate and resolve complex technical issues.

This is a salaried position with a competitive salary ranging from $70,000 to $90,000 per year, based on your experience and qualifications.

Key Responsibilities:
  • Respond to customer support requests via phone, email, or chat in a timely and professional manner.
  • Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity.
  • Document support tickets and maintain accurate records of customer interactions and resolutions.
  • Work closely with other teams, such as development and quality assurance, to escalate and resolve complex technical issues.
  • Assist with the development and maintenance of technical knowledge base articles and documentation.
  • Provide training and guidance to colleagues and customers on technical issues.

Requirements:

To be successful in this role, you'll need:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1+ years of experience in a technical support role.
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills in English.
  • Ability to work independently and as part of a team.
  • Experience with ticketing systems, such as JIRA or Zendesk.
  • Familiarity with network protocols, hardware, and software.

Benefits:

We offer a great work environment that supports growth, development, and having fun. Our benefits include:

  • A competitive salary range of $70,000 to $90,000 per year.
  • Meal allowance.
  • Private healthcare coverage.
  • Employee referral bonus program.
  • Wellness programs.

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