Global Technical Support Leader
Há 1 mês
Buscojobs Portugal is seeking a highly skilled Global Technical Support Leader to join their team. The ideal candidate will have a proven track record of leading global technical support teams and driving exceptional customer experiences.
About the RoleThis exciting opportunity is for a motivated and experienced professional to lead our global technical support team. As a key member of our organization, you will play a crucial role in shaping the future of our rapidly growing fintech platform.
Responsibilities- Develop and implement a comprehensive global support strategy that aligns with organizational goals
- Cultivate and lead a high-performing, customer-focused global technical support team
- Enhance customer satisfaction and loyalty by delivering exceptional support experiences
- Manage day-to-day operations, ensuring compliance with SLAs, KPIs, and quality standards
- Native English speaker with strong proficiency in both written and spoken communication
- Proven experience leading global technical support or technical operations teams
- In-depth understanding of support methodologies and industry best practices
- Strong ability to solve complex problems and make sound decisions under pressure
- Competitive salary: €80,000 - €100,000 per year
- Performance-based incentives
- Collaborative and innovative work environment
- Opportunities for professional growth and career advancement
Buscojobs Portugal is a leading recruitment agency providing exceptional services on a global scale. We are passionate about connecting candidates and clients seamlessly and proud to be working with a rapidly growing fintech platform.
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