Global Technical Support Leader

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Buscojobs Portugal is seeking a highly skilled Global Technical Support Leader to join their team. The ideal candidate will have a proven track record of leading global technical support teams and driving exceptional customer experiences.

About the Role

This exciting opportunity is for a motivated and experienced professional to lead our global technical support team. As a key member of our organization, you will play a crucial role in shaping the future of our rapidly growing fintech platform.

Responsibilities
  • Develop and implement a comprehensive global support strategy that aligns with organizational goals
  • Cultivate and lead a high-performing, customer-focused global technical support team
  • Enhance customer satisfaction and loyalty by delivering exceptional support experiences
  • Manage day-to-day operations, ensuring compliance with SLAs, KPIs, and quality standards
Requirements
  • Native English speaker with strong proficiency in both written and spoken communication
  • Proven experience leading global technical support or technical operations teams
  • In-depth understanding of support methodologies and industry best practices
  • Strong ability to solve complex problems and make sound decisions under pressure
Benefits
  • Competitive salary: €80,000 - €100,000 per year
  • Performance-based incentives
  • Collaborative and innovative work environment
  • Opportunities for professional growth and career advancement
About Us

Buscojobs Portugal is a leading recruitment agency providing exceptional services on a global scale. We are passionate about connecting candidates and clients seamlessly and proud to be working with a rapidly growing fintech platform.



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