Global Technical Support Solutions Specialist
Há 6 dias
About Microsoft Corporation
With over 17,000 employees worldwide, the mission of Microsoft's Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage our products and services, ignited by our people and culture. Our company's vision is to empower every person and every organization on the planet to achieve more.
About the Role
We are seeking a skilled Global Technical Support Solutions Specialist to join our Customer Service & Support (CSS) team. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues, accelerating your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency.
This role offers flexibility, allowing you to work up to 50% from home. You will be part of a dynamic team that builds trust and confidence for every person and organization through delivering a seamless support experience.
Responsibilities
- You will investigate and resolve complex customer technical issues, acting as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- You will lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You will deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- You will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Requirements
- Candidate must have hands-on working experience in technical support, technical consulting experience, or information technology experience.
- Candidate must have worked in a global customer service environment resolving complex technical issues.
- Must have worked on sys-admin, active directory, etc.
- SCCM- Config Manager experience/Cloud experience will be a plus.
- Intune/MDM knowledge.
Language Qualification: Fluent in reading, writing and speaking in English. Portuguese or Spanish language qualification is also required.
Benefits and Perks: We offer a competitive salary of $115,000 per year, industry leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs and opportunities to network and connect.
Microsoft is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
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