Technical Website Solutions Support Specialist
Há 7 dias
Job Overview
As a Technical Website Solutions Support Specialist, you will play a key role in assisting French-speaking customers with various technical issues related to website services. Our team is committed to providing exceptional customer service and support.
About the Role
We are seeking an experienced and skilled individual to join our growing team in Braga, Portugal. As a Technical Website Solutions Support Specialist, your primary responsibility will be to provide high-quality customer service to French-speaking clients, assisting with technical issues related to website services and solutions.
Responsibilities
- Provide high-quality customer service to French-speaking clients, assisting with technical issues related to website services and solutions.
- Troubleshoot technical issues, analyze customer queries, and deliver efficient solutions for website setup, configuration, and usage.
- Guide customers through technical steps, ensuring they understand and can fully utilize website features.
- Assist customers with website-related problems, including errors or performance issues, ensuring prompt resolutions.
- Document all interactions with customers using our customer relationship management (CRM) system for tracking and follow-up purposes.
- Escalate complex issues to appropriate teams when necessary, ensuring customer concerns are resolved as quickly as possible.
- Maintain confidentiality and adhere to data protection policies while handling sensitive customer information.
- Provide feedback to management about recurring issues or improvements that could enhance the customer experience.
- Work under pressure during peak times and handle multiple customer inquiries at once.
Requirements
- Fluency in French (Minimum C2 level required)
- Intermediate English (B2 level or higher preferred)
- Prior experience in customer service or technical support is a bonus but not a requirement
- Strong communication skills, both verbal and written, with a customer-first attitude
- Technical aptitude and a willingness to learn and troubleshoot website services
- Ability to work in a fast-paced environment, managing multiple tasks and customer interactions simultaneously
Benefits
- Competitive salary: €35,000 - €45,000 per year
- Comprehensive health and life insurance from day one
- Daily meal allowance to cover lunch and snacks
- Monthly transport allowance to assist with transportation costs
- Access to certifications and career advancement training to help you grow in your role
- Collaborative work environment where cooperation and support are key to success
Additional Requirements
- EU ID required for work in Portugal
- Residence Card (for non-EU nationals)
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