Technical Support Specialist for German-Speaking Clients

Há 6 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking a highly skilled Technical Support Specialist to join our team at Cross Border Talents. This exciting opportunity is ideal for individuals passionate about delivering exceptional technical support in a fast-paced, dynamic environment.

As a key member of our customer support team, you will be responsible for providing technical assistance and support to our German-speaking clients, primarily focusing on website solutions. Your primary objective will be to assist clients in resolving technical issues efficiently, ensuring high levels of customer satisfaction.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solution-oriented mindset. Previous experience in customer service or technical support is an asset, particularly in the IT industry. You will receive comprehensive training to excel in this role, enabling you to provide top-notch support to our clients.

This position requires fluency in German (Minimum C2 level) and proficiency in English (B2 level preferred). You will be part of an innovative and supportive team environment, where collaboration and open communication are encouraged. We offer a competitive salary, estimated to be around $45,000 - $55,000 per annum, depending on your level of experience and qualifications.

Your key responsibilities will include:

  • Providing technical support to clients via phone, email, and chat
  • Communicating complex technical information in a clear, concise manner
  • Assisting clients with installation, setup, and configuration of website-related solutions
  • Maintaining accurate records of customer interactions and issues resolved
  • Collaborating with internal teams to ensure seamless issue resolution

In addition to a competitive salary, we offer various benefits, including health and life insurance, career growth opportunities, and extensive training to help you succeed in this role. If you are a motivated individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity.

As a valued member of our team, you will enjoy working in a dynamic, collaborative environment that fosters personal and professional growth. We strive to maintain a positive work-life balance, offering flexible working hours and opportunities for professional development.



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