Technical Support Specialist
3 semanas atrás
In a collaborative environment, Wibit Consulting & Services (Wibitcs) is working with a leading multinational technology business process outsourcing (BPO) company to recruit a German-speaking Technical Support Specialist for their Lisbon office.
The successful candidate will be responsible for managing the social media aspect of a popular streaming service platform.
Duties and Responsibilities:
- Communicate with customers through various channels, including telephone, email, and chat
- Ensure customer satisfaction by providing professional technical support
- Handle customer complaints, provide solutions and alternatives within set time limits, and escalate issues when necessary
- Collaborate with other specialists to resolve or properly close technical issues
- Document each action taken and categorize cases and possible bugs to inform our engineering team
- Maintain and update administrative forms related to the job
Requirements:
- Native or fluent in German, both spoken and written
- Fluent in English (at least B2 level)
- Experience in technical support, public relations, community management, or social media management for a client is required
- Excellent written and verbal communication and mediation skills
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimal supervision and in a timely manner
- Ability to work independently while being a team player
Offer:
- An excellent remuneration package based on experience, skills, and performance
- Shifts: 5 days a week, covering line operating hours from Monday to Sunday, 9 AM - 6 PM
- Lifetime insurance, family plan (spouse/legal partner and children), 2-month training agreement, and 1-year full-time contract with 30 days probation
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance and private health insurance
- Yearly performance bonus and relocation assistance in finding accommodation
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