Czech Technical Support Specialist
Há 1 mês
Czech Technical Support Specialist
Location: Lisbon, Portugal
Employment Type: Full-time
Remuneration: Base salary
Wibit Consulting & Services (Wibitcs) is seeking a skilled Czech Technical Support Specialist to join our team. As a Technical Customer Support Representative, you will be the go-to expert for troubleshooting and resolving technical issues.
Responsibilities:
- Customer Assistance: Respond to customer queries efficiently across various channels, ensuring their issues are addressed in a timely manner.
- Identify and Troubleshoot Issues: Gather relevant information to identify the problem and determine the level of support needed.
- Research and Investigate: Conduct in-depth research to resolve technical issues, collaborating with other teams when necessary.
- Escalation and Advocacy: Escalate unresolved issues to management while advocating for the customer, ensuring they are kept informed throughout the process.
- Collaborate with Engineering Teams: Work alongside engineering teams to address service issues, develop test cases, and assist in producing bug fixes.
- Meet Service Level Agreements (SLAs): Ensure that each case you handle meets the client's SLAs, while delivering excellent customer satisfaction by managing expectations and following through on commitments.
Requirements:
- Native or fluent in Czech (verbal and written), with strong English skills (B2 level or higher).
- Strong knowledge of Office 365 in an enterprise environment, particularly Exchange Online.
- Familiarity with Networking, Protocols, Authentication (e.g., Kerberos, NTLM) and PowerShell.
- Experience with Office 365 Directory Synchronization (DirSync) and Microsoft Azure Active Directory Connect (AD Connect).
- Proficiency in DNS record types, DNS management, and troubleshooting.
- Experience working with Active Directory (FSMO roles, Domains and Trusts, Sites and Services).
Benefits:
- Competitive Salary: An excellent remuneration package based on your experience, skills, and performance.
- Health Coverage: Private health insurance after contract signing.
- Relocation Support: Assistance with relocation, including subsidized company accommodation.
- Performance Bonuses: Discretionary bonuses based on KPIs and achievements.
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