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Global Technical Support Specialist with Czech Language Expertise

2 meses atrás

Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro
Unlock a Rewarding Career in International Customer Support

Nordic Jobs Worldwide is seeking an experienced Technical Support Specialist to join our team in a worldwide leader in Customer Experience Management and shared services for international markets.

We offer a competitive salary of 55,000 - 60,000 EUR per year, depending on experience, plus performance-based bonuses and benefits package.

About the Job

This role encompasses delivering exceptional technical support to Enterprise customers over the phone and through web-based channels. Your responsibilities will include problem identification, investigation, and resolution, as well as taking ownership of new cases and escalations, addressing customer satisfaction concerns proactively.

  • Deliver top-notch technical support to Enterprise clients
  • Investigate and resolve complex technical issues
  • Educate and inform customers about available solutions
Requirements

To succeed in this role, you should possess:

  • Fluent written and verbal communication skills in Czech and strong English language proficiency (B2 Level)
  • Strong knowledge of Office 365 in an Enterprise environment, particularly Exchange Online
  • Excellent interpersonal and teamwork skills
What We Offer

As a valued member of our team, you can expect:

  • Relocation package with accommodation option in a shared apartment and all expenses covered
  • Initial flight expenses refund and airport pickup
  • Support with legal registration, tax number, and residence papers
  • Private health insurance after six months of employment
  • Free Portuguese language courses and other cultural activities