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Global Enterprise Technical Support Specialist
Há 1 mês
Company Overview
David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to onboard a Czech speaking Technical Customer Support Representative for their Lisbon office.
Salary and Benefits
The successful candidate will receive an excellent remuneration package based on experience, skills, and performance. In addition, they will be entitled to private health insurance after contract signature, relocation support with the possibility of using subsidized company accommodation, and a discretionary bonus based on KPIs.
Job Description
As a Technical Customer Support Representative, you will assist enterprise customers, partners, and engineers using various channels. Your primary responsibilities will include responding to customer queries in a timely and efficient manner, identifying potential levels of support by gathering relevant information, conducting thorough research to investigate problems, and escalating issues to management when necessary. You will collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed. Ensuring that each support request adheres to clients' Service Level Agreements (SLA) while achieving the highest customer satisfaction through effective communication and delivery of commitments is crucial.
Required Skills and Qualifications
To excel in this role, you must be native or fluent in Czech, both verbally and written. Fluency in English (at least B2 level) is also essential. You should possess strong knowledge of Office 365 in an Enterprise environment, particularly Exchange Online Foundations, Networking, Protocols, Authentication (Basic, Kerberos, NTLM), and PowerShell. Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect), DNS - Types or records, record creation, DNS management, DNS troubleshooting, and reading network captures/analysis is required. Additionally, expertise in Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services, and a resourceful personality able to adapt and remain calm in all situations are necessary. The ability to work independently while being a team player is also vital. A flexible working schedule, Monday to Friday, with rotational shifts in the timeframe 08 AM - 05 PM (40 hours a week), is expected.
Estimated Salary Range: €45,000 - €60,000 per annum depending on experience, skills, and qualifications.
