Technical Support Specialist with Polish Language Expertise in Lisbon
Há 2 dias
About the Role
We are seeking a skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a Customer Service Representative, you will play a critical role in resolving technical issues, ensuring smooth communication with stakeholders, and providing an exceptional user experience.
In this position, you will be the primary point of contact for customer inquiries, utilizing your technical and interpersonal skills to assist with issue resolution, collaboration, and escalations as needed to maintain a high level of satisfaction and engagement.
Key Responsibilities:
- Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
- Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
- Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
- Contribute to feedback channels to improve support processes and overall customer experience.
Requirements:
Native-level fluency in Polish and English is required. Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy, are essential.
Technical Experience:
Experience in a technical support role, preferably in security or systems administration, is highly valued. Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively, are also necessary.
Benefits:
- An opportunity to advance your career within an international and multicultural environment.
- Comprehensive health insurance coverage from your first day.
- Extensive training, plus dedicated coaches to support personal and professional growth.
- A clear path for growth and development within the organization, with support from a highly collaborative team.
Estimated Salary Range: €30,000 - €40,000 per annum, based on experience and qualifications.
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