Customer Support Specialist
4 semanas atrás
Role Overview: We are seeking a skilled Bilingual Customer Support Specialist to provide exceptional service to our clients in Russian and Polish languages.
Key Responsibilities:
- Assist creators in navigating platform features and resolving technical issues.
- Stay updated with platform policies, safety, and copyright guidelines.
- Provide guidance on monetization opportunities and channel optimization strategies.
- Troubleshoot technical issues such as video playback, uploading problems, account bugs, and membership concerns.
- Address policy, safety, and copyright-related queries, including navigation policy and ad content guidelines.
Requirements:
- Strong written communication skills in Russian, Polish, and English.
- Previous experience in customer service is a plus but not mandatory.
- Ability to quickly learn and adhere to platform guidelines and policies.
- Problem-solving mindset and attention to detail.
Working Conditions:
Residing in Lisbon or open to relocate to work onsite (relocation assistance is provided).
EU member state passport, a valid residence card for Portugal OR a valid certificate of temporary protection.
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