IT Support Specialist
Há 1 mês
Teleperformance Greece offers an exciting opportunity for a Polish language expert to join our team as an IT Support Specialist. We connect customers with top brands worldwide, and this role is part of our customer experience team supporting Polish-speaking clients.
Company Overview
We are a leading global business process outsourcing company with over 30 years of experience. Our team of over 12,000 employees from 110+ nationalities represents major brands such as Microsoft, Canon, Netflix, PayPal, Asos, VW, and Audi. We provide Customer Care, Sales & Technical Support services, as well as Content Moderation for social media.
Job Description:
This position involves communicating with customers via phone, chat, and email in Polish, tracking and resolving cases efficiently, maintaining high customer satisfaction, providing troubleshooting for mobile devices, and assisting with account management and security. You will also have the opportunity to escalate unresolved cases and interact with 2nd level support experts.
Required Skills and Qualifications:
To succeed in this role, you should be fluent in Polish, have advanced English knowledge, and be familiar with iOS and/or MacOS or comparable technology. Great communication skills and prior customer support experience are advantageous. Strong troubleshooting skills are essential.
Salary and Benefits:
As an IT Support Specialist, you can expect a competitive monthly salary of €25,000 - €35,000 per year, depending on your qualifications and experience. Additionally, we offer comprehensive health care benefits, numerous discounts, full training by certified instructors, professional growth opportunities, and a chance to work for a Great Place to Work-Certified Company.
Working at Teleperformance Greece:
We foster diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.
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