International Technical Support Specialist for Automotive Client in the Czech Republic

2 semanas atrás


Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro
About the Role

We are seeking a skilled Technical Support Specialist to join our team in Brno, Czech Republic. As a key member of our international support team, you will be responsible for providing top-notch technical assistance to clients from various industries, including the automotive sector.

About the Company

Our partner in the Czech Republic is a leading provider of digital services to corporate clients worldwide. With their modern offices in Brno, they offer innovative solutions and expertise to multinational companies across multiple industries.

About the Job

As a Technical Support Specialist, your primary responsibility will be to provide remote technical/administrative troubleshooting for accounts, systems, applications, laptops, PCs, and related equipment for employees of our client in one particular country. You will also serve as a coordinator and active participant in communication with clients via phone, emails, chats, and ticketing tools (ServiceNow) along with professional technicians (L2 support).

About the Requirements

  • You must speak and write English and Brazilian Portuguese fluently.
  • You should possess sufficient skills to handle incoming inquiries successfully and provide useful guidance to clients.
  • You should perceive multitasking and problem-solving as routine tasks.
  • You should have expertise in Windows, VPN, Office 365, Citrix, and ticketing tools.
  • You should be able to work effectively as part of a team.
  • You should be punctual and reliable.

About the Offer

  • Long-term and stable cooperation.
  • Performance bonus.
  • Financial appraisal for referring friends and acquaintances.
  • Monetary compensation for night shifts and compensation days for working on Czech state holidays.
  • Meal allowance.
  • Multisport card.
  • Organized training sessions during the first weeks and further upskilling courses (online, with our experts).
  • 25 days of paid leave.
  • Brand new offices with game rooms, silent zones, kitchenettes, terraces in the center of Brno.
  • Expat Assistance Services for new joiners.
  • Teambuilding activities.

Living in the Czech Republic

The Czech Republic offers numerous advantages, including affordable accommodation, excellent infrastructure, proximity to other European cities, and an interesting history, culture, and beautiful nature. Brno is an international city with inhabitants and visitors from all over the world.



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