Dutch Language Service Desk Professional in the Czech Republic

Há 1 mês


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

Company Overview
A leading global provider of business consulting, technology and engineering solutions has entrusted Multilingual Jobs Worldwide to find a highly skilled Dutch-speaking Service Desk Agent for their Brno office.

Job Description:
This role involves providing top-notch support to employees of a European energy sector leader with hardware and software issues via email, phone, chat or ticketing systems. The ideal candidate will be able to independently resolve problems after thorough training and access to guidelines. If necessary, they will escalate the issue to the next level of support.
Key Responsibilities:

  • Receive and resolve error messages and inquiries
  • Solve technical issues independently using extensive training and guidelines
  • Escalate unresolved issues to the next level of support when needed

Required Skills and Qualifications:
To succeed in this position, candidates must possess fluency in Dutch and strong English skills. A motivation for a career in IT service desk is also essential. While not mandatory, initial experience in service desk/tech support processes, particularly remote support for laptops/desktops/LAN problems/application support/small forms, is desirable.
What We Offer:

  • Fluency in Dutch and strong English skills
  • Motivation for a career in IT service desk
  • Desirable: Initial experience in service desk/tech support processes

Benefits:
We offer an attractive compensation package, including a salary range of €40,000 - €55,000 per year, depending on experience. Additional benefits include hybrid work models, 25 days of paid leave, performance bonuses, meal allowances, multisport cards, benefit cards, modern offices with amenities, financial rewards for referrals, expat assistance services, relocation packages, team building activities, and long-term career prospects.
About the Location:
The position is based in Brno, the 2nd largest city in the Czech Republic. Living in the Czech Republic offers numerous advantages, including affordable living, good infrastructure, proximity to other European locations, an interesting history and culture, and beautiful nature. Brno is a truly international city with inhabitants and visitors from all parts of the world.
Estimated Salary:€45,000 - €50,000 per year



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