Global Service Desk Expert for European Energy Leader

3 semanas atrás


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro
Job Description

We are seeking a highly skilled Global Service Desk Expert to join our client's team in Brno, Czech Republic. As a key member of our global support team, you will provide expert technical assistance and problem-solving skills to employees of a leading European energy company.

Company Overview:

The company we work with is a renowned leader in the energy sector, offering innovative solutions and services to some of the world's most iconic brands. Their commitment to excellence and customer satisfaction makes them an ideal partner for professionals looking to make a meaningful impact.

Estimated Salary: $45,000 - $60,000 per year

Job Responsibilities:

You will be responsible for providing top-notch technical support via various communication channels, including email, phone, chat, and ticketing systems. Your primary goal will be to resolve issues independently or escalate them to the next level when necessary. To achieve this, you will receive comprehensive training and have access to detailed guidelines.

Required Skills and Qualifications:

  • Fluent Dutch language skills (written and spoken)
  • Good English language skills
  • Motivation for a career in IT service desk
  • Initial experience in service desk/tech support process (desirable)

Benefits:

  • Hybrid Work Model
  • 25 Days of Paid Leave
  • Performance Bonus
  • Meal Allowance
  • Multisport Card
  • Benefit Card
  • Modern Offices with Game Room, Silent Zone, Kitchenettes, and Terrace
  • Financial Reward for Referring Friends
  • Expat Assistance Services for New Joiners
  • Relocation Package (for candidates relocating from other EU countries)
  • Team Building Activities
  • Long-Term Career Prospects

About Living in the Czech Republic:

Czech Republic offers numerous advantages, including affordable living costs, good infrastructure, proximity to European locations, rich history and culture, and beautiful nature. The city of Brno provides a unique blend of international atmosphere and local charm, making it an ideal place to live and work.



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