Tech Support Specialist for Global Clients in Brno, Czech Republic
1 semana atrás
Are you passionate about building a career in IT/Technical Support?
Our partner in the Czech Republic offers cutting-edge digital services to corporate customers worldwide. The company is a leading supplier of next-generation consulting, technology and outsourcing solutions and their combined IT and BPM solutions create value across several industries. From their modern offices in Brno, they provide services to more than 20 global multinational companies. You now have the opportunity to be part of the digital transformation and contribute to shaping processes that change the world.
Job Overview:
This role involves working as a Service Desk Specialist for a prominent automobile manufacturer, energy provider, cosmetics company, cell phone producer, or IT corporation based in one particular country. Your primary responsibilities will include remote technical/administrative troubleshooting of accounts, systems, applications, laptops, PCs, and related equipment, networks of employees. You will also be responsible for coordinating communication via phone, emails, chats, and ticketing tool (ServiceNow) with the client and professional technicians (L2 support).
About the Role:
We are seeking an experienced Tech Support Specialist to join our international team. As a key member, you will be responsible for providing excellent technical assistance to clients in Brazil. This role requires strong problem-solving skills, attention to detail, and effective communication. You must be able to work independently and collaboratively as part of a dynamic team.
Requirements:
To be successful in this role, you must possess:
- Fluency in English and Brazilian Portuguese
- Strong technical skills, including Windows, VPN, Office 365, Citrix, and ticketing tools
- Ability to multitask and handle multiple priorities
- Excellent communication and interpersonal skills
- Punctuality and reliability
What We Offer:
We offer a competitive salary of approximately $45,000 per year, which includes a performance bonus, financial appraisal for referrals, monetary compensation for night shifts, meal allowance, multisport card, organized training sessions, upskilling courses, 25 days of paid leave, brand new offices with game room, silent zone, kitchenettes, terrace, expat assistance services, teambuilding activities, and the opportunity to live and work in Brno, the second-largest city in the Czech Republic.
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