Automotive Technical Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Bosch Tempo inteiro

Job Title: Automotive Technical Support Specialist

Job Description:

Key Responsibilities:

  • Provide first-level technical support to customers via phone, email, or chat for automotive systems.
  • Analyze technical problems and provide solutions to customers.
  • Follow defined work instructions and escalation processes for incident resolution.
  • Track incidents in the internal incident management system.
  • Maintain communication with colleagues and departments involved in support processes.
  • Contribute to the development of FAQs and knowledge database.
  • Establish good relationships with colleagues and customers.
  • Work in the office and/or remotely according to business needs.

Requirements:

  • Technical education in IT systems or experience in hardware and software support topics.
  • Professional experience in a customer-facing position is an advantage.
  • Italian oral and written communication skills at level C1 and English at level B2 required. Additional European languages are a plus.
  • Methodical troubleshooting skills.
  • Working knowledge of SAP is an advantage.
  • Affinity with automotive electronics is an advantage.
  • Soft skills required: customer orientation, professional communication, team player skills, working under pressure.

What We Offer:

Challenges in an international environment, career opportunities, flexible hours, medical services, discounts for employees, sports and health-related activities, canteen, and good access to public transport.



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