Automotive Technical Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro
Job Description

At Robert Bosch Group, we are shaping the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives.

We are looking for an experienced Automotive Technical Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing technical assistance to customers via phone, email, or chat.

Key Responsibilities:

  • Analyze technical problems and provide first-level resolution via remote access tools.
  • Follow defined work instructions and escalation processes for all possible types of incidents.
  • Maintain communication with other Bosch sites, departments, and colleagues engaged in support processes.
  • Track all incidents in our internal incident management system.
  • Contribute to the development of FAQs and knowledge databases.

Requirements:

  • Techncial education in IT systems or experience and advanced knowledge in hardware and software support topics.
  • Professional experience in a customer-facing position would be an advantage.
  • Languages: Italian oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required.
  • A team player who is 100% service and solutions focused.
  • Methodical troubleshooting skills required.
  • Working knowledge of SAP would be an advantage.

What We Offer:

  • Challenges in an international environment.
  • Career opportunities in one of the best companies in the world.
  • Flexible hours.
  • Medical services.
  • Discounts for employees.
  • Sports and health-related activities.
  • Canteen.
  • Good access to public transports.

Estimated salary range: €35,000 - €45,000 per year, depending on experience and qualifications.



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