Automotive Technical Support Specialist
2 semanas atrás
Job Summary
We are seeking a highly skilled Automotive Technical Support Specialist to join our team in Lisbon. The ideal candidate will have a strong background in automotive technology and excellent communication skills.
Key Responsibilities
- Provide advanced technical assistance to dealerships and service centers.
- Communicate effectively with customers to understand their concerns and provide solutions.
- Diagnose and troubleshoot technical problems in vehicles, automotive systems, and components.
- Analyze technical data and utilize diagnostic tools to identify and resolve issues promptly.
- Stay up-to-date with the latest developments in automotive technology.
- Maintain detailed records of customer interactions, technical issues, and solutions provided.
- Contribute to the development and updating of technical documentation, manuals, and troubleshooting guides.
Requirements
- Medium-high English level (B2-C1).
- High level of proficiency in Portuguese (C2 - native).
- Minimum of 2 years of experience as a Technical Support (automotive industry) or similar experiences.
- Mechanical engineering degree highly valued.
What We Offer
- Part of a great team of professionals in an internationally consolidated company.
- Acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
- MSX Bazaar: Collective purchasing portal with great discounts for employees.
- 22 working days according to collective bargaining agreement + 4 extra days.
- Internal training plan.
- Additional incentives for employee referral programs, internal trainers, new business opportunities.
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