Automotive Technical Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Msx International Inc. Tempo inteiro

Job Summary

We are seeking a highly skilled Automotive Technical Support Specialist to join our team in Lisbon. The ideal candidate will have a strong background in automotive technology and excellent communication skills.

Key Responsibilities

  • Provide advanced technical assistance to dealerships and service centers.
  • Communicate effectively with customers to understand their concerns and provide solutions.
  • Diagnose and troubleshoot technical problems in vehicles, automotive systems, and components.
  • Analyze technical data and utilize diagnostic tools to identify and resolve issues promptly.
  • Stay up-to-date with the latest developments in automotive technology.
  • Maintain detailed records of customer interactions, technical issues, and solutions provided.
  • Contribute to the development and updating of technical documentation, manuals, and troubleshooting guides.

Requirements
  • Medium-high English level (B2-C1).
  • High level of proficiency in Portuguese (C2 - native).
  • Minimum of 2 years of experience as a Technical Support (automotive industry) or similar experiences.
  • Mechanical engineering degree highly valued.

What We Offer
  • Part of a great team of professionals in an internationally consolidated company.
  • Acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
  • MSX Bazaar: Collective purchasing portal with great discounts for employees.
  • 22 working days according to collective bargaining agreement + 4 extra days.
  • Internal training plan.
  • Additional incentives for employee referral programs, internal trainers, new business opportunities.


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