Technical Support Specialist

Há 1 mês

Lisboa, Lisboa, Portugal MSX INTERNATIONAL Tempo inteiro

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at MSX INTERNATIONAL. As a key member of our team, you will be responsible for providing advanced technical assistance to dealerships and service centers, ensuring that customers receive prompt and effective support.

Key Responsibilities

  • Provide technical support to customers, dealerships, and service centers, resolving technical issues and providing solutions.
  • Diagnose and troubleshoot technical problems in vehicles, automotive systems, and components, using diagnostic tools and technical data.
  • Communicate effectively with customers, understanding their concerns and providing solutions.
  • Stay up-to-date with the latest developments in automotive technology, ensuring that our customers receive the best possible support.
  • Maintain records of customer interactions, technical issues, and solutions provided, contributing to the development and updating of technical documentation.

Requirements

  • Medium-high English level (B2-C1) and high level of proficiency in Portuguese (C2-native).
  • Minimum 2 years of experience as a Technical Support Specialist (automotive industry) or similar experience.
  • Mechanical engineering degree highly valued.
  • Hybrid work system and availability to work in Lisbon.
  • Excellent communication, analytical, and organizational skills.

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work with a global team of professionals in an internationally consolidated company.
  • Internal training plan and opportunities for professional growth.
  • Additional incentives for employee referral programs, internal trainers, and new business opportunities.

About MSX INTERNATIONAL

With over 5,000 employees based in more than 80 countries, our teams provide industry-leading expertise in consumer engagement, parts, accessories, and service performance, actionable insights, diagnostics, and repair enhancement, warranty and repair efficiency, technical information, learning solutions, and sales performance.

Our Mission

To empower Movers and Makers to thrive in our ever-changing world.

Our Vision

To enhance every journey in the world of mobility.

MSX INTERNATIONAL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.

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