Automotive Technical Support Specialist

2 meses atrás


Lisboa, Lisboa, Portugal Bosch Tempo inteiro

Job Description

Your role in a dynamic team:

  • Provide technical assistance to customers via phone, email, or chat, utilizing remote access tools to resolve issues efficiently.
  • Analyze technical problems and implement effective solutions, ensuring a high first-level resolution rate.
  • Collaborate with colleagues and departments to maintain open communication and ensure seamless support processes.
  • Contribute to the development of FAQs and knowledge databases to enhance customer support.
  • Establish strong relationships with colleagues and customers to facilitate a smooth exchange of information.

Requirements

What sets you apart:

  • Technical education in IT systems or relevant experience and expertise in hardware and software support.
  • Professional experience in a customer-facing position is an advantage.
  • Excellent Italian and English communication skills, with a minimum of C1 and B2 levels respectively.
  • A team player with a strong service-oriented mindset and methodical troubleshooting skills.
  • Working knowledge of SAP and experience with automotive electronics are desirable.
  • Soft skills required include customer orientation, professional communication, and team player skills.

What we offer:

Challenges in an international environment, career opportunities in a leading company, flexible working hours, medical services, discounts for employees, sports and health-related activities, canteen, and good access to public transportation.



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