Automotive Technical Support Specialist
1 semana atrás
Job Description
Your role in a dynamic team:
- Provide technical assistance to customers via phone, email, or chat, utilizing remote access tools to resolve issues efficiently.
- Analyze technical problems and implement effective solutions, ensuring a high first-level resolution rate.
- Collaborate with colleagues and departments to maintain open communication and ensure seamless support processes.
- Contribute to the development of FAQs and knowledge databases to enhance customer support.
- Establish strong relationships with colleagues and customers to facilitate a smooth exchange of information.
Requirements
What sets you apart:
- Technical education in IT systems or relevant experience and expertise in hardware and software support.
- Professional experience in a customer-facing position is an advantage.
- Excellent Italian and English communication skills, with a minimum of C1 and B2 levels respectively.
- A team player with a strong service-oriented mindset and methodical troubleshooting skills.
- Working knowledge of SAP and experience with automotive electronics are desirable.
- Soft skills required include customer orientation, professional communication, and team player skills.
What we offer:
Challenges in an international environment, career opportunities in a leading company, flexible working hours, medical services, discounts for employees, sports and health-related activities, canteen, and good access to public transportation.
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