Automotive Technical Support Specialist
Há 1 mês
Bosch, a leader in innovation, is shaping the future by developing high-quality technologies and services that enrich people's lives. Our promise to our associates is simple: we grow together, enjoy our work, and inspire each other.
Job SummaryWe are seeking a skilled Automotive Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical assistance to customers via phone, email, or chat, utilizing remote access tools to resolve issues efficiently.
Key Responsibilities- Analyze technical problems and provide solutions to customers
- Meet defined work instructions and escalation processes for all types of incidents
- Track incidents in our internal management system
- Maintain effective communication with colleagues and customers
- Technical education in IT systems or experience in hardware and software support topics
- Professional experience in a customer-facing position preferred
- Strong Italian (C1) and English (B2) language skills required
- Methodical troubleshooting skills and ability to work under pressure
- Challenging opportunities in an international environment
- Career growth in one of the best companies worldwide
- Flexible hours and medical services
- Discounts for employees and sports-related activities
€ 40,000 - 60,000 per annum
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