Technical Support Specialist for Automotive and IT
2 semanas atrás
We are seeking a highly skilled Technical Support Specialist to join our team at Bosch. This role involves providing exceptional technical support to customers, resolving issues efficiently, and contributing to the growth of our company.
Estimated SalaryThe estimated annual salary for this position is between $60,000 - $80,000, depending on experience and qualifications.
Responsibilities- Provide technical support to customers via phone, email, or chat, ensuring high-quality service and timely resolution of issues.
- Process service orders, translate tickets from German to English, and escalate issues to higher-level support teams when necessary.
- Contribute to the development and maintenance of knowledge bases, FAQs, and other documentation to improve customer support.
- C2 level proficiency in German language (mandatory)
- At least B1 level written communication skills in English
- Familiarity with automotive and IT technologies
- Basic technical knowledge and experience in 1st-level support and ticketing systems
- Excellent communicative competencies, commitment, and solutions-oriented approach
- Customer-focused, able to solve conflicts, multitask, and work effectively in a team environment
- Opportunity to work in an international environment with a leading company in the world
- Career growth opportunities within the company
- Flexible working hours
- Access to medical services, employee discounts, sports and health-related activities, and a canteen
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