Automotive Technical Support Specialist
Há 4 dias
We are seeking a skilled Automotive Technical Support Specialist to join our team in the Robert Bosch Group. The successful candidate will provide technical assistance to customers, analyze problems with vehicles, and maintain communication with colleagues and customers.
About the RoleThis is a full-time position that offers a competitive salary of approximately $45,000 - $60,000 per year, depending on experience. Our team is dynamic and collaborative, with a focus on delivering excellent customer service.
Key Responsibilities- Analyze technical problems with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) and provide technical assistance to customers by all existing communication channels.
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged in the support processes.
- Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician, or country equivalent certificate.
- Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
- Spanish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required.
We offer a range of benefits, including flexible hours, medical services, discounts for employees, sports and health-related activities, canteen, and good access to public transport. Our team is passionate about delivering excellent customer service and making a real difference in people's lives.
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