Technical Support Specialist for Automotive Systems

Há 2 dias


Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro

Company Overview

Bosch Service Solutions, a leading provider of customer experience, mobility, and monitoring solutions, is seeking a Technical Support Specialist for Automotive Systems. As a key member of our team, you will play a crucial role in delivering exceptional service to our customers.

Job Description

We are looking for an experienced technical support specialist who can provide first-level technical assistance to customers via phone, email, or chat. Your primary responsibility will be to analyze technical problems, identify root causes, and provide timely resolutions. You will also be responsible for tracking incidents in our internal incident management system and maintaining effective communication with colleagues and customers.

Required Skills and Qualifications

To succeed in this role, you should possess:

  • A technical education in IT systems or equivalent experience and advanced knowledge in hardware and software support topics
  • Professional experience in a customer-facing position would be an advantage
  • Italian oral and written communication skills level C1 (minimum) required, and English oral and written communication skills level B2 (minimum) required
  • A team player with excellent customer orientation, professional communication, and problem-solving skills

Benefits

In return for your expertise and dedication, we offer a competitive salary range of $60,000 - $80,000 per year, depending on your experience and qualifications. Our comprehensive benefits package includes flexible hours, medical services, discounts for employees, sports and health-related activities, canteen, and good access to public transport.

Location

This role is based in Lisbon, Portugal, and requires willingness to work in the office and/or remote according to business needs.



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