Technical Support Specialist for Automotive Software
Há 1 mês
New trends and expectations are reshaping the automotive industry. Inspired by this revolution, Faurecia is developing cutting-edge solutions for smart life on board and sustainable mobility.
**Company Overview:**
Faurecia is an innovative company that combines a start-up spirit with a first-class automotive equipment manufacturer. We design and develop technologies to create a seamless connectivity experience for car owners.
**Job Summary:**
We are looking for a Technical Support Specialist to provide level 1 technical service support to our customers using our software products and services.
**Key Responsibilities:
- Provide technical assistance to customers via phone, email, or chat
- Troubleshoot technical issues related to our software and hardware products
- Collaborate with engineering teams to escalate and prioritize technical issues that require further investigation or resolution
- Document customer interactions, technical issues, and resolutions in our knowledge base
**Requirements:
**Must Have:**
- Fluent English language skills (spoken and written)
- Proven experience in a technical support role, preferably in a SaaS or software company
- Excellent communication skills, both verbal and written, with a customer-centric approach
- Strong problem-solving skills and ability to troubleshoot technical issues effectively
**Nice to Have:**
- Experience in Jira Service Desk
- Certifications in IT (e.g., CompTIA A+)
- Knowledge of Android, web technologies, APIs, and basic programming concepts
**Benefits:
We offer a competitive salary ($45,000 - $60,000 per year), hands-on experience with the latest technology, and a multicultural team environment. You will also have the opportunity to work with a leading industry leader and contribute to creating a cleaner and smarter mobility future.
The estimated salary range is based on national averages and may vary depending on location, experience, and other factors.
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