Senior IT Support Specialist for Automotive Solutions
Há 1 mês
Thyssenkrupp Automotive Body Solutions GmbH, a leading business unit of thyssenkrupp AG, is seeking a highly skilled Senior IT Support Specialist to join its team. The successful candidate will be responsible for providing exceptional support services in alignment with ITIL standards.
About the Role
The Senior IT Support Specialist will play a crucial role in ensuring the seamless operation of IT systems and services within the company. This includes providing Level 1 and 2 ticket support, resolving technical issues, and collaborating with internal stakeholders to achieve business objectives.
Key Responsibilities:
- Provide expert-level technical support for IT systems, including Microsoft Client OS technologies, Microsoft Server technologies, VMware virtualization technologies, and Cisco Network technologies.
- Collaborate with cross-functional teams to identify and resolve technical issues, improving overall system performance and reliability.
- Document all activities, maintain accurate records, and ensure compliance with established standards and regulations.
- Participate in Presta Steering Group projects, contributing to the development of innovative solutions that drive business growth.
- Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies to stay ahead of the curve.
Requirements and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 3 years of experience in supporting enterprise IT environments, with a proven track record of delivering excellent results.
- ITIL Certification or equivalent.
- Excellent English and German language skills, both written and verbal.
What We Offer:
- A competitive salary of $80,000 - $110,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and advance your career.
- A dynamic and supportive work environment, fostering collaboration and innovation.
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