Senior Technical Support Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

At Alter Solutions Portugal, an IT Consultancy Company and part of the Alter Solutions Group, we partner with over 120 clients across various industries. Our Nearshore IT center in Portugal serves as a dedicated team for projects with internationally renowned clients.

Job Title: Senior Technical Support Specialist

Job Description:

We are seeking a skilled Senior Technical Support Specialist to join our team. Your primary responsibilities will include:

  • Participating in task automation processes to improve efficiency
  • Managing and monitoring service levels to ensure seamless delivery
  • Communicating effectively with technical and functional teams
  • Creating and updating documentation to support services
  • Analyzing and improving internal processes and tools
  • Resolving incidents and problems in a timely manner

Requirements:

To be successful in this role, you should possess:

  • Strong functional analysis skills
  • Proficiency in SQL/MYSQL and Unix/Linux environments
  • Familiarity with IT best practices and standards, such as ITIL
  • Experience with scripting languages like KSH/Bash, Python, or Perl
  • Familiarity with Gitlab

Salary Range: €45,000 - €60,000 per annum, depending on experience and qualifications.



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