Senior Technical Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro
Job Title

Senior Technical Support Specialist - Czech Language Expert

About Us

At Smart-Recruitments, we strive to provide exceptional customer service and technical support to our clients. As a Senior Technical Support Specialist, you will play a crucial role in ensuring that our customers receive top-notch assistance.

Salary and Benefits

The estimated salary for this position is €45,000 - €60,000 per annum, depending on experience. Additionally, you can expect comprehensive health insurance coverage, extensive training programs, and opportunities for career advancement within an international and multicultural environment.

Job Description

Key Responsibilities:

  • IDentify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
  • Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
  • Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
  • Contribute to feedback channels to improve support processes and overall customer experience.

Requirements:

  • Native-level fluency in Czech and English is required.
  • Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.

Technical Experience:

  • Experience in a technical support role, preferably in security or systems administration.
  • Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.

Benefits:

  • A clear path for growth and development within the organization, with support from a highly collaborative team.
  • Opportunity to advance your career within an international and multicultural environment.
  • Dedicated coaches to support personal and professional growth.


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