Senior Technical Support Specialist
Há 1 mês
Senior Technical Support Specialist - Czech Language Expert
About UsAt Smart-Recruitments, we strive to provide exceptional customer service and technical support to our clients. As a Senior Technical Support Specialist, you will play a crucial role in ensuring that our customers receive top-notch assistance.
Salary and BenefitsThe estimated salary for this position is €45,000 - €60,000 per annum, depending on experience. Additionally, you can expect comprehensive health insurance coverage, extensive training programs, and opportunities for career advancement within an international and multicultural environment.
Job DescriptionKey Responsibilities:
- IDentify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
- Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
- Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
- Contribute to feedback channels to improve support processes and overall customer experience.
Requirements:
- Native-level fluency in Czech and English is required.
- Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
Technical Experience:
- Experience in a technical support role, preferably in security or systems administration.
- Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.
Benefits:
- A clear path for growth and development within the organization, with support from a highly collaborative team.
- Opportunity to advance your career within an international and multicultural environment.
- Dedicated coaches to support personal and professional growth.
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