Technical Support Specialist
4 semanas atrás
Role Overview
As a Technical Support Specialist at Microsoft, you will be responsible for delivering world-class support to our global customers on their digital transformation journey. You will provide in-depth technical expertise for one or more products, services, or scenarios, driving delivery excellence in a collaborative environment to achieve superior customer outcomes.
Key Responsibilities
- Investigate and solve complex customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Engage with engineering teams to investigate product bugs, provide business impact, and collaborate with stakeholders and senior team members on fixes.
- Implement strategic business decisions with customers, partners, and teams to increase market share, influencing peers to implement strategy.
- Develop and implement end-to-end readiness programs to ensure seamless support experiences for customers.
About Microsoft
Microsoft's mission is to empower every person and organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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