Senior Technical Support Specialist
2 semanas atrás
Job Title: Senior Technical Support Specialist
About the Role:
At Top Sigma, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for diagnosing and resolving high-level technical and functional incidents, primarily in the Manufacturing, PLD, and HSE domains.
Key Responsibilities:
- Diagnose and resolve L3 technical issues by analyzing application and middleware logs.
- Maintain and update documentation for critical software solutions in the Manufacturing/PLD/HSE domain.
- Proactively identify areas for improvement and drive continuous service enhancement.
- Support change requests, contributing to root cause analyses and problem resolution.
- Collaborate on roadmap planning for technical obsolescence management.
Requirements:
- OS & Middleware: Windows, Linux, Apache, JBoss, Tomcat.
- Database Management: Oracle, MySQL, SQL Server.
- Networking: Advanced skills in network configuration and support.
- Cybersecurity: Basic understanding of security protocols and best practices.
- Language: Fluent in English (written and spoken).
Nice to Have:
- Experience in Manufacturing, PLD, or HSE software support, and familiarity with CI/CD pipelines.
About Top Sigma:
At Top Sigma, we specialize in transforming our clients' operations through AI, cloud, and DevOps services. Our team of experts leverages cutting-edge technologies to help businesses innovate and overcome industry challenges. We provide training, workshops, and consulting services to support clients in implementing cloud solutions and enhancing their DevOps transformation strategies.
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