Senior Technical Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Top Sigma, Lda Tempo inteiro

Job Title: Senior Technical Support Specialist

About the Role:

At Top Sigma, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for diagnosing and resolving high-level technical and functional incidents, primarily in the Manufacturing, PLD, and HSE domains.

Key Responsibilities:

  • Diagnose and resolve L3 technical issues by analyzing application and middleware logs.
  • Maintain and update documentation for critical software solutions in the Manufacturing/PLD/HSE domain.
  • Proactively identify areas for improvement and drive continuous service enhancement.
  • Support change requests, contributing to root cause analyses and problem resolution.
  • Collaborate on roadmap planning for technical obsolescence management.

Requirements:

  • OS & Middleware: Windows, Linux, Apache, JBoss, Tomcat.
  • Database Management: Oracle, MySQL, SQL Server.
  • Networking: Advanced skills in network configuration and support.
  • Cybersecurity: Basic understanding of security protocols and best practices.
  • Language: Fluent in English (written and spoken).

Nice to Have:

  • Experience in Manufacturing, PLD, or HSE software support, and familiarity with CI/CD pipelines.

About Top Sigma:

At Top Sigma, we specialize in transforming our clients' operations through AI, cloud, and DevOps services. Our team of experts leverages cutting-edge technologies to help businesses innovate and overcome industry challenges. We provide training, workshops, and consulting services to support clients in implementing cloud solutions and enhancing their DevOps transformation strategies.


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