Technical Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team in Portugal. As a Technical Support Specialist, you will play a vital role in ensuring that customer performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Key Responsibilities
  • Provide timely and effective response to incoming user requests via telephone, email, chat, or other channels.
  • Log call details into case management systems and provide resolution within Service Level Agreement (SLA) to customers.
  • Achieve high Customer Satisfaction Survey scores by actively updating customers with status and resolution progress reports.
  • Deliver high-caliber Customer Service on post-sales requests, including delivery, warranties, refunds, and inbound sales support.
Requirements

To be successful in this role, you should have:

  • Proficiency or bilingualism in German and English (B2).
  • Excellent communication skills, empathy, and team spirit.
  • The ability to adapt to unplanned situations in a methodical and organized way.
  • Strong customer service-oriented skills.
What We Offer
  • Full-time employment with indefinite contracts.
  • Competitive salary: €25,000 - €35,000 per annum, depending on experience and qualifications.
  • Work From Home opportunities in Portugal.
  • Bring-a-friend referral bonus opportunities.
  • Full paid training on the company and project.
  • Career development programs, specialized courses, and language classes.
About Us

Concentrix is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We are proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."



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