Technical Support Specialist for French-Speaking Clients

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Customer Solutions Expert Job Description

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team in Lisbon. This role will provide top-notch support to French-speaking clients, working closely with the support team to efficiently answer customer inquiries and resolve issues.

Your Responsibilities:
  • Respond to customer inquiries via live chat and phone in a friendly and efficient manner
  • Collaborate with product management and engineering teams to stay up-to-date on the latest features
  • Troubleshoot customer issues and provide suitable solutions
  • Help turn both new and existing customers into loyal users
Requirements:
  • Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
  • At least one year of experience in a customer-facing role
  • Excellent interpersonal and communication skills
  • Ability to multitask and manage several customer conversations simultaneously
  • Basic knowledge of sales processes (e.g., lead tracking, reporting)
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
  • Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
Offer:

We offer a competitive salary package with excellent benefits, including:

  • A value-driven, people-first company culture
  • A diverse team of colleagues from over 50 countries
  • Flexible working hours for a balanced professional and personal life
  • Numerous opportunities for personal and professional growth with internal and external training
  • A hardworking team that knows how to have fun while getting things done

The estimated annual salary for this position is around €40,000 - €60,000, depending on experience and qualifications.



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