German Speaking Customer Support Specialist
Há 5 dias
Location: Lisboa, Portugal
Estimated Salary: €18,000 - €22,000 Per Year
About Us:
Talingual is an innovative video streaming company that offers a unique platform for users to share and discover content. We are committed to providing exceptional user experiences through multilingual support.
The Role:
We are seeking a skilled German speaking customer support specialist to join our team in Lisbon. As a key member of our multilingual support team, you will be responsible for delivering outstanding multi-channel support via phone, email, and live chat to our users. Your primary focus will be on troubleshooting technical issues, guiding customers through different options, and answering questions related to posting videos, password resets, and other general customer queries.
Key Responsibilities:
- Provide exceptional customer service via multiple channels, including live chat, phone, and email.
- Address customer inquiries, resolve issues, and offer solutions in a timely and professional manner.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with cross-functional teams to improve customer satisfaction and experience.
Requirements:
To succeed in this role, you should have:
- Fluency in German and a good command of English.
- Previous experience working in a call centre or customer-facing role is desirable.
- Eagerness to learn, attention to detail, and excellent communication skills.
- A flexible attitude and adaptability in a fast-paced environment.
Benefits:
We offer a competitive salary package, relocation bonus, training and development opportunities, career growth prospects, monthly language bonus, free refreshments, and the chance to work in an exciting new international office in Lisbon.
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