French-Speaking Technical Support Specialist for Website Solutions
4 semanas atrás
We are seeking a skilled French-Speaking Customer Service Representative to join our team in Lisbon, Portugal.
This is an exciting opportunity to be part of a growing company within the website technical solutions industry, where you will have the chance to expand your skills, develop your career, and grow professionally.
About the Role:In this role, you will provide technical assistance and support for website-related services to our French-speaking clients.
You will be working onsite in Lisbon, helping French-speaking customers with their technical inquiries and resolving issues related to our website solutions.
Your key responsibilities will include providing high-quality customer service, troubleshooting technical problems, guiding customers through technical steps, and assisting with website-related troubleshooting.
You will also be responsible for documenting all interactions with customers in the company's CRM system and escalating complex issues to higher-level support teams when necessary.
The ideal candidate will possess fluency in French (C2 level required), intermediate English proficiency, and strong communication skills.
What We Offer:- A competitive salary of €35,000 per year
- A comprehensive training program to ensure your success in the role
- A collaborative work environment where teamwork and collaboration are key to success
- Ongoing training and certifications to enhance your skills and advance in your career
- A meal allowance and transport allowance to assist with your daily needs
- Company-provided equipment to ensure your success in the role
- Fluency in French (C2 level required)
- Intermediate English proficiency
- Strong communication skills, both verbal and written
- Technical aptitude and willingness to learn about website solutions and troubleshooting methods
- Ability to work effectively in a fast-paced environment, managing multiple tasks and customers simultaneously
You will be working onsite in Lisbon, Portugal, as part of a 24/7 rotating shift pattern.
As part of this role, you will be required to work night shifts and weekends.
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