Technical Support Specialist for Website Solutions

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. This role involves providing exceptional support to customers via various channels, ensuring a seamless and positive experience.

  • Provide technical assistance to customers through phone, email, or chat, resolving issues related to website solutions efficiently.
  • Troubleshoot complex technical problems and deliver effective solutions, enhancing user satisfaction.
Key Responsibilities:
  1. Collaborate with internal teams to escalate and resolve complex cases, ensuring timely issue resolution.
  2. Develop and maintain in-depth knowledge of website solutions, staying updated on the latest features and technologies.
Requirements:
  • At least 6 months of experience in customer service, tech support, or a similar role.
  • Fluency in German (C1) and English (B2).
  • A proactive problem-solver with excellent communication and interpersonal skills.
What We Offer:

As a valued member of our team, you can expect a competitive compensation package including:

  • Base Salary: 14,400 EUR gross/year
  • Performance Bonus: Up to 2,160 EUR gross/year
  • Meal Allowance: 1,908.72 EUR gross/year
  • Transport Allowance: 240 EUR gross/year
Benefits:
  • Comprehensive training program to set you up for success.
  • Exposure to a multicultural, fast-paced environment with potential career advancement opportunities.
Why Join Us?

Discover the vibrant lifestyle of Lisbon while building a rewarding career with Cross Border Talents. Work with a leading company where your contributions make a real impact.



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