Multilingual Website Technical Solutions Specialist
Há 7 dias
**Job Overview:**
We are seeking a highly skilled Multilingual Website Technical Solutions Specialist to join our Cross Border Talents team in Braga, Portugal. As a key member of our team, you will play a crucial role in delivering exceptional customer service and technical support to French-speaking clients.
The successful candidate will receive a competitive salary of around 45,000€ per annum, including additional benefits such as health insurance, life insurance, meal allowance, transport allowance, career growth opportunities, professional development training, and company-provided equipment.
**Job Description:**As a Multilingual Website Technical Solutions Specialist, your primary responsibilities will include providing high-quality customer service to French-speaking clients, assisting with technical issues related to website services and solutions, troubleshooting technical problems, analyzing customer queries, and delivering efficient solutions for website setup, configuration, and usage. You will also guide customers through technical steps, ensure they understand and can fully utilize website features, assist with website-related problems, including errors or performance issues, and document all interactions with customers using our CRM system.
You will work under pressure during peak times, handle multiple customer inquiries at once, and ensure customer satisfaction by resolving issues in a timely and professional manner. Collaboration with colleagues is essential to share knowledge and help solve challenges to improve the overall customer experience. You will also be responsible for following company guidelines while maintaining quality and consistency in customer service delivery.
**Required Skills and Qualifications:**- Fluency in French (Minimum C2 level required)
- Intermediate English (B2 level or higher preferred)
- Prior experience in customer service or technical support is a bonus but not a requirement
- Strong communication skills, both verbal and written, with a customer-first attitude
- Technical aptitude and a willingness to learn and troubleshoot website services
- Ability to work in a fast-paced environment, managing multiple tasks and customer interactions simultaneously
- Strong problem-solving skills with the ability to quickly analyze and resolve technical issues
- Comfort with night shifts and working on weekends as part of the 24/7 rotating shift pattern
**Benefits:**
- Health and Life Insurance: Comprehensive coverage from day one
- Career Growth Opportunities: Continuous training and internal promotion opportunities to grow your career
- Meal Allowance: Daily meal allowance to cover lunch and snacks
- Transport Allowance: Monthly allowance to assist with transportation costs
- Professional Development: Access to certifications and career advancement training to help you grow in your role
- Company-Provided Equipment: Laptop and all necessary tools to help you succeed in your role
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