Multilingual Technical Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro
Job Overview

Welcome to Bosch, a leading technology and services company that enables people to shape their future. Our goal is to improve the quality of life with solutions that make everyday life easier, safer and more enjoyable.

We are looking for a talented Multilingual Technical Support Specialist to join our team in Lisbon, Portugal.

Responsibilities
  • Respond to technical inquiries from customers in German via phone, email or chat, providing high-quality support and resolving issues efficiently;
  • Translate tickets from German to English, process service orders, and forward solutions to clients;
  • Escalate complex issues to second- or third-level support when necessary;
  • Maintain accurate records of incidents and solutions in our database;
  • Meet quality standards and time frames for call handling, while ensuring a positive customer experience;
Requirements
  • Bachelor's degree in a relevant field (e.g., languages, computer science, engineering) or equivalent work experience;
  • Fluency in German (C2 level), excellent written and spoken English skills (at least B1 level);
  • Knowledge of automotive and IT technologies; basic technical understanding;
  • Previous experience in first-level support, ticketing systems, freight forwarding, and logistics;
  • Excellent communication and conflict resolution skills; ability to multitask, be versatile, and adaptable;
What We Offer
  • A competitive salary range of €45,000 - €60,000 per year, depending on experience;
  • Flexible working hours, allowing for a better work-life balance;
  • Opportunities for professional growth and development within a global company;
  • A dynamic and international work environment with diverse teams and projects;
  • Access to state-of-the-art technology and tools;
  • A comprehensive benefits package, including medical services, discounts, sports activities, and more;
  • A fun and supportive team culture, with regular social events and team-building activities;
About Bosch Group

Bosch is a world-leading supplier of technology and services, employing 425,000 associates worldwide. As a pioneer in mobility and IoT solutions, we empower people to shape their future. Join us in shaping the future of transportation, energy, healthcare, and beyond



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