Technical Support Specialist for Website Solutions

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Overview

Cross Border Talents is seeking a highly skilled Technical Support Specialist to join our team in Lisbon, Portugal. As a key member of our website technical solutions department, you will provide exceptional customer service and technical assistance to French-speaking clients.

Key Responsibilities:
  • Technical Support: Provide high-quality support to customers via phone, email, and chat, resolving technical issues related to website services and solutions.
  • Troubleshooting: Diagnose and analyze customer queries to provide efficient solutions for website setup, configurations, and usage.
  • Customer Service: Guide customers through technical steps, ensuring they understand features and functionalities of our website solutions.
Requirements:
  • Fluency in French (C2 level required)
  • Intermediate English (B2 level or higher)
  • Previous experience in customer service or technical support is beneficial but not required
  • Strong communication skills with a customer-first attitude
Benefits:
  • Competitive Salary: €45,000 - €55,000 per annum, depending on experience
  • Health and Life Insurance: Comprehensive coverage from day one, ensuring your well-being
  • Career Growth Opportunities: We offer continuous training and internal promotion opportunities to grow your career

This is an exciting opportunity to be part of a growing team within the website technical solutions industry, where you will have the chance to expand your skills, develop your career, and grow professionally. If you are passionate about technology and providing exceptional customer service, please submit your application.



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