Technical Support Specialist for Windows Infrastructure

Há 6 dias


Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

Company Overview
Alter Solutions Portugal is a leading IT consultancy firm, driving digital transformation and innovation in the industry. As part of the Alter Solutions Group, we have a strong presence in thirteen countries worldwide.

About Us
We are proud to be certified as a Great Place to Work, reflecting our commitment to creating a positive work environment for our team members. Our Nearshore IT center in Portugal serves over 120 clients across various industries, including banking, insurance, transportation, aviation, energy, and telecom.

Job Title: Technical Support Specialist for Windows Infrastructure
Salary Range: €45,000 - €60,000 per annum (dependent on experience)

Job Description
As a Technical Support Specialist for Windows Infrastructure, you will play a critical role in providing end-user support and resolving issues related to hardware, software, and network connectivity. Your expertise will be utilized to install, configure, and manage workstations running Windows 10 and 11. You will also be responsible for customizing and deploying standard Windows images, leveraging Group Policy Objects (GPO) for configuration management.

Key Responsibilities

  1. Provide end-user support and resolve issues related to hardware, software, and network connectivity
  2. Install, configure, and manage workstations running Windows 10 and 11
  3. Customize and deploy standard Windows images, leveraging GPOs for configuration management
  4. Manage and deploy Mobile Device Management (MDM) solutions, such as Intune or other similar tools
  5. Administer user accounts and applications in Microsoft Office 365
  6. Understand and support corporate network infrastructure, including DNS services, authentication protocols, email systems, and VPN connections
  7. Support and maintain Virtual Desktop Infrastructure (VDI) solutions, if applicable

Requirements

  • Proven experience providing end-user support in a corporate environment
  • Expertise in the installation, configuration, and management of Windows 10 and 11 workstations
  • Proficiency in customizing standard Windows images and managing GPOs
  • Hands-on experience with MDM solutions, particularly Intune
  • Solid knowledge of Microsoft Office 365 administration for users and applications
  • Basic understanding of core corporate network infrastructure technologies (DNS, authentication, email, VPN)
  • Microsoft certifications are highly preferred
  • Experience with VDI solutions is a plus

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